Call-out coverage
It ranks who can actually take the visit and spells out why. The scheduler picks; one tap sends the offer.
6:15 a.m.
Keisha called off sick
Frank's 7:30 visit is open
remy.
ranking who can take it
1. Maria S.
Knows Frank, 12 minutes away, under her hours.
2. Dana W.
Free today - but this would tip her into overtime Friday.
Offer sent
One tap. Maria accepts from her phone.
Works with the CareNotes schedule
01
The caregiver marks it in the app - or the office logs the 6 a.m. text. The open visit is immediately in front of the scheduler.
02
Hard rules first - skills, availability, no double-booking. Then the judgment calls, written out: continuity with this client, drive time, overtime risk.
03
The scheduler picks and the offer lands on the caregiver's phone. Accepting fills the shift. The scheduler can always ignore the ranking entirely.
6:15 a.m. call-off
Frank's 7:30 visit is open
1. Maria S. - knows Frank, 12 min away
2. Dana W. - free, but hits overtime Friday
→ tap to send the offer
'Knows the client, closest, no overtime risk' - not a black-box score.
Credentials, availability, and conflicts filter first. The AI explains order; it can't override the rules.
The client's regular caregivers rank first, because a familiar face at the door matters.
No good single match? Offer to several qualified caregivers at once; first accept wins.
1-3 hrs
of phone tag is what a call-out costs an office today.
Minutes
to first acceptance when the offer goes straight to phones.
100%
of assignments made by your scheduler, not by the model.
01
The gap between call-off and coverage shrinks to minutes.
02
The ranking flags the overtime tip before it happens.
03
Continuity is part of the ranking, not an afterthought.
04
Every assignment is a human choice, with better information.
| By hand | Generic AI | remy. | |
|---|---|---|---|
| Finding a fill | 10-20 phone calls | - | Ranked list, reasons written out |
| Overtime risk | Found out on payday | - | Flagged in the ranking |
| The offer | Voicemails | - | Push to the caregiver's phone |
| Who decides | Scheduler | - | Still the scheduler |
No, deliberately. It ranks and explains; the scheduler assigns or broadcasts. Staffing is a human decision with real consequences for clients and caregivers.
Coverage runs on the CareNotes schedule today. If your schedule lives in AxisCare, the briefing reads it - full coverage workflow needs the schedule in CareNotes.
An offer on their phone with the visit details. Accept takes the shift; decline passes it on. No phone tag either direction.
Reliability history is part of the picture the scheduler sees - as information, not as an automatic penalty.
The trial workspace opens with demo data already in it. 14 days free, no card.